Order status

Where’s My Kit?

Enter the tracking number from your shipping email to see exactly where your package is.

You’ll find it in your shipping confirmation email.

No tracking number yet? Open the “View your order” link in your order confirmation email to see your order status, or sign in to your account.

Made to order

What Happens After You Order

Every kit is made just for you — so there’s no tracking number until your kit ships.

  1. Order placedYou’ll get an order confirmation email right away.
  2. We design your canvasOur designers turn your photo into a stitch-ready design.
  3. You get your free design previewBy email — approve it or ask for changes.
  4. Your kit shipsRight after you approve. You’ll receive a tracking number by email.
  5. DeliveredUsually 2–3 business days after you approve, free with tracking across the US.
💡 No tracking number yet? That’s normal if you haven’t approved your design preview yet, or approved it within the last 3 business days.

Common questions

Order Questions

See all FAQs →

I haven’t received my design preview

Please check your spam or promotions folder first — the preview comes by email. Still nothing? Email us at hello@custom-punch-needle.com with your order number and we’ll resend it.
My tracking number shows no updates

Right after your kit ships, it can take a day or two until the carrier shows the first scan. If there’s still no movement after a few business days, email us and we’ll check with the carrier for you.
Can I change my shipping address?

Yes, as long as your kit hasn’t shipped yet. Email hello@custom-punch-needle.com with your order number and the correct address as soon as possible.
My package arrived damaged or something is missing

We’re sorry! Email us a quick photo of the package and its contents, and we’ll replace it free of charge.

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We’re Here to Help

Questions about your order? Write to us with your order number — a real person reads every message and replies personally.

Contact Us →

or email hello@custom-punch-needle.com