Questions? We've got answers.

Yes. We optimize your photo by hand (crop, contrast and colors) into a clean, stitch-ready design, then email you a free design preview within 24 hours. You can ask for changes before you approve. The finished piece is a soft, textured portrait rather than a photo print. That's the charm.

A sharp phone photo is all you need. Faces clearly visible and well lit (for pets: eyes in focus), subjects fairly close to the camera, no heavy filters, sunglasses or strong backlight. Not sure about yours? Upload it anyway. You'll see the preview before anything is printed.

Always. Every order gets a free design preview by email within 24 hours. Ask for changes to the crop, colors or background. Nothing is printed until you approve it.

Yes. Couples, siblings, the whole family, you and your dog. Choose Small for one person or pet, Medium for two and Large for three to five. More than five? Email us your photo first.

You'll see the free design preview first and can ask for changes or send a different photo before you approve. For extra peace of mind, add the Photo Check (+$5): one of our experts checks and approves your photo before production.

You place your order with your photo, and we email your free design preview within 24 hours. You can ask for changes before you approve, and nothing is printed until you do.

Please use photos you took yourself or have permission to use, for example a wedding photo with your photographer's OK. We can't turn paintings or illustrations by other artists into kits.

A pre-printed canvas with your custom design, yarn color-matched to your photo (10–18 colors), a punch needle tool with threader, a wooden frame you work in and then hang, an illustrated step-by-step guide with color chart and a hanging kit. Nothing else to buy.

None at all. The technique is three motions: push the needle through, pull it back, move one step. The illustrated guide is written for complete beginners, and mistakes are easy to undo.

Very likely. There's no pattern to follow row by row and no stitches to count. The canvas comes pre-printed with the design, and you fill each color area loop by loop.

It depends on the size and how much detail your photo has. Medium and Large take longer because there's more to fill. It's meant to be enjoyed, not rushed.

Punch needle is very forgiving. Loops can be gently pulled out and punched again.

The punch needle has a sharp tip, so younger crafters should stitch with an adult's help.

Small, 16 × 20 in (approx. 40 × 50 cm): one person or pet. Medium, 20 × 24 in (approx. 50 × 60 cm): two people or pets, our most popular size. Large, 24 × 32 in (approx. 60 × 80 cm): three to five people or pets.

Yes. Every size comes with a wooden frame. You stitch in it and hang it right away.

No. Shipping within the US is free for every size, with tracking.

Your free design preview arrives by email within 24 hours. After you approve it, your kit arrives in 2–3 business days with free tracked shipping to any US address.

Order by December 20 for delivery before Christmas (estimated). Want to stitch it yourself and give the finished art? We suggest ordering by November 13 so you have time to stitch.

Allow about a week before the big day. That covers your preview, production and delivery.

Yes. You'll receive tracking by email as soon as your kit ships.

Yes, as long as your design hasn't been approved yet. Email hello@custom-punch-needle.com with your order number and the new photo.

If anything arrives damaged, incomplete or different from what you approved, email us a photo and we replace it free of charge.

Every kit is printed just for you, so printed kits can't be returned. That's why you see and approve your design first. Details are in our Refund Policy.

It's one of the most personal gifts you can give. Give the kit so they enjoy the making, or stitch it yourself and give the finished art. Popular for anniversaries, Mother's and Father's Day, grandparents, pet parents and pet memorials.

Yes. Enter their address as the shipping address at checkout. Your design preview is emailed to you, not to them, so the surprise stays safe.